> ## Documentation Index
> Fetch the complete documentation index at: https://rive.app/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds

## Our Policy

Per Rive's [Terms of Service](/legal/terms-of-service), fees are non-refundable. If you cancel your plan, you keep access until the end of your current billing period—we just won't renew it.

## Billing Errors

If you were charged incorrectly (duplicate charge, charged after cancellation, wrong amount), [contact support](https://airtable.com/appUtquW7bOB1IIqA/pagzVBE4tO5QdjWTM/form) with:

* Your account email
* Date and amount of the charge
* What went wrong

We'll investigate and fix any legitimate billing errors.

## Before You Upgrade

If you're not sure Rive is right for you:

* Use the free plan first to test it out
* Start with monthly instead of annual if you want flexibility
* Double-check you're upgrading the right workspace

**Questions?** [Contact us here](https://airtable.com/appUtquW7bOB1IIqA/pagzVBE4tO5QdjWTM/form).